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Enterprise Risk Management

Welcome to the Office of Enterprise Risk Management

Risk Management is the systematic process of managing an organization's risk exposures to achieve its objectives in a manner consistent with public interest, human safety, environmental factors, and the law. It consists of the planning, organizing, leading, coordinating, and controlling activities undertaken with the intent of providing an efficient pre-loss plan that minimizes the adverse impact of risk on the campus's physical and financial resources. 

The University of Oklahoma Health Sciences Center Office of Enterprise Risk Management is an important part of Administration and Finance, serving the Oklahoma City and Tulsa Campuses. The office is charged with or responsible for:

  • Developing, coordinating, and recommending risk management programs, policies, and procedures in loss prevention, property, and casualties to include on-campus accidents and injuries.
  • Processing of claims and submission of all required reports.
  • Conducting business in accordance with the State of Oklahoma Office of Management and Enterprise Services Policies, as well as the Risk Management Division Rules and Regulations.
  • Working closely with Campus Police, Fire Marshal, Legal Counsel, Environmental Health and Safety offices, and others.
  • Supporting business continuity planning and training for the departments/colleges across the campus.

A member of URMIA (University Risk Management and Insurance Association)


For physician claims history/credentialing requests, please contact OU Health Risk Service’s administrator at Insurance verification requests for physicians, OUH medical providers or College of Medicine students, contact  

For claims history/verification for all other health providers, please contact our office by emailing

For OU Health patient safety concerns, complaints, or billing information, call 405-271-1800.

For OU Physicians-Tulsa patient safety concerns, complaints, or billing information, call 918-660-3628.

Contact Information

Jennie Robison, CRM 
Director of Risk Management 
405.271.3287 Ext. 48011

Shannon Minkley, CRM
Risk Manager
405.271.3287 Ext. 34234

Business Continuity Analyst
405.271.3287 Ext. 50217

Missy Warma
Administrative Coordinator
405.271.3287 Ext. 48044


865 Research Parkway, Suite 520 
Oklahoma City, OK 73104

HSC Risk Management Email

Tyler Steele
Environmental Health and Safety Officer-Tulsa and Tulsa Risk Management Coordinator